PRIVACY POLICY

H.I.S. Global Travel Pvt Ltd (hereinafter referred to as “H.I.S. Global Travel Pvt Ltd”, “HIS Global DMC Maldives”, “DMC “,”our “,”us ” or “we”) may collect and store certain information, including personal data. We take the protection of your personal data very seriously in all of its business processes. This Data Protection Statement is meant to help you understand how data is collected, processed and stored to meet legal requirements and DMC’s data protection standards. By providing personal data to DMC, you agree to be legally bound by and explicitly consent to this Data Protection Statement, as it may be amended from time to time. If you do not agree to this Data Protection Statement or cannot form a legally binding contract, we would not be able to process your personal data.

PERSONAL DATA WE MAY COLLECT FROM YOU

To provide efficient service and smooth travel arrangements, we may need to collect certain personal information from our customers. The personal information collected may include (but is not limited to) the following:

• Contact information such as name, date of birth, gender, nationality, country of residence, home or correspondence address, telephone or mobile number, email address, and travel documents (including identity card or passport details).
• Payment information such as credit card or bank account details, billing address, and card expiration dates.
• Travel details necessary to facilitate your bookings, including flight information, hotel check-in/check-out dates, number of rooms required, pick-up and drop-off schedules, names and details of travel companions, and emergency contact information.
• Additional information such as dietary requirements, medical information relevant to your travel, and photos or videos when required for identification or service purposes.

HOW WE USE YOUR PERSONAL DATA
We use your Personal Data in order to:

• Provide our service to you. Communicating and interacting with you; and notifying you of changes to any services.
• Enhance your customer experience
• Fulfil an obligation under law or contract
• We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

• To identify you
• To provide you a service or to send/offer you a product
• To communicate either for sales or invoicing

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

• To send you personalized offers* (from us and/or our carefully selected partners)
• To administer and analyze our client base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/ services offered/provided
• To conduct questionnaires concerning client satisfaction
• For additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered.

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behavior to be in our legitimate interest.

WHOELSE CAN ACCESS YOUR PERSONAL DATA
We do not share your Personal Data with third parties. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.

COOKIES POLICY
We use cookies on our Website. By continuing to browse our website or close the cookies banner, you consent to the use of cookies.

PRIVACY POLICY PROMISE
While information is the cornerstone of our ability to provide superior service, our most important asset is our clients’ trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us. Here then, is our promise to our individual customers:

• We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
• We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
• We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
• We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
• We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other company’s use of customer information.
• We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.

SECURITY
The personally identifiable information we collect about you is stored in limited-access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

INTERNET BASED TRANSFERS
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing https://maldives.traveldmc.com.my and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

POLICY MODIFICATION
We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

HOW TO CONTACT US

For any questions, requests, or concerns related to personal data protection, please contact us at 

Name: Privacy Policy Team

Email: info.mle@his-world.com